POLICIES, TERMS & CONDITIONS
BOOKING & CREDIT CARDS: We use Bookeo for our scheduling and Billing. For security reasons, Bookeo does not store credit card numbers itself, not even in encrypted format. Credit card numbers are stored by the payment gateway (PayPal or Bluepay). Once stored on the gateway, it is not possible to retrieve the full card number. Bookeo and the payment gateways are certified PCI DSS compliant.
PAYMENT OPTIONS: All payments made to Mobile Gaming Experience are done online. In certain cases where we will accept a check, please make the check payable to Mobile Gaming Experience. You must receive approval prior to using a check!
PRIVACY: Mobile Gaming Experience is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
REFUND/CANCELLATION POLICY: A valid credit card or debit card is required to guarantee and pay for your Mobile Gaming Experience reservation. Payment in full is required to confirm your booking unless other arrangements have been made. There is a $25 cancellation fee for all parties or events canceled after payment is received. There is a $100 cancellation fee for all parties or events canceled after payment is received and within 30 days of scheduled event. NO REFUND in the event of a reservation being canceled within 14 days of your event. Mobile Gaming Experience will make every effort to postpone your event, with no penalty; to another date should cancellation be necessary. If you are a "NO SHOW", we will not reschedule your event, resulting in a loss of your paid reservation.
TRAVEL SURCHARGE: A Travel surcharge may be applied for locations in excess of 40 miles from the 68128 zip code.
INCLEMENT WEATHER: Mobile Gaming Experience’s trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If storms threaten your party, and you are aware in advance (pending or anticipated storm), please contact us to reschedule. Road conditions play a big part in our service. As long as it is safe to drive our equipment we will be there. The decision on travel safety is made solely by Mobile Gaming Experience.
SUPERVISED CHILDREN: Mobile Gaming Experiences requires a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests age 16 and under require a parent or guardian be on property and within contact of the game coach should a need arise. Events sponsored by Schools, or other Non-Profit organizations, must have a teacher/administrator inside, and outside when exterior systems are in use, at all times during game theater operation. Failure to comply with this may result in your event being cancelled without refund.
ALCOHOL/DRUGS: You may serve alcohol at a Mobile Gaming Experience event or party; however, we may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served if deemed dangerous to our game coaches or equipment with no refund. Illeagal drugs of any sort will not be tolerated in or around the Mobile Gaming Experience equipment. Any observed use of illegal narcotics, or legal narcotics used in an illegal manner, will result in immediate termination of the party with no refund.
DAMAGE/INJURY: Mobile Gaming Experience, In-The-Net Ventures LLC, or any of its employees, will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Mobile Gaming Experience reserves the right to charge the client for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Mobile Gaming Experience, In-The-Net Ventures LLC, or their employees, assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
FOOD/DRINK: Mobile Gaming Experience does not allow any food or drinks into the game theater. Please have your guests consume them outside of the trailer prior to entering.
MOBILE GAMING EXPERIENCE'S TRUCK/TRAILER: When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination needs approximately 50 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without nor park off of a hardened surface.
VIDEO GAME RATINGS: Mobile Gaming Experience will not play any "M" rated or higher game in the game theater without a request from the host. If you wish to have an "M" rated game or higher at your party/event please contact us indicating the games you prefer, or let the Game Coach know as soon as you can after they arrive.